概括：这道题是家腊纯同学的课后英语练习题，主要是关于商务英语口语考试，指导老师为宿老师。

题目：商务英语口语考试

解：

OFFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you?

办公室文员: 早上好.这里是奥德赛企划公司.我能为您提供什么帮助吗?

NICK: Hello, this is Nick Delwin from Communicon. Could I speak to Helen Turner, please?

尼克: 你好,我是国际通讯公司的尼克·戴尔文.可以帮我转接海伦·特纳吗?

OFFICE ASSISTANT: Just a moment, please. 办公室文员: 请稍等.

OFFICE ASSISTANT: I have Nick Delwin on the line for you. 办公室文员: 有个叫尼克·戴尔文的人打来电话要找你.

HELEN: Thank you... Hi, Nick. Nice to hear from you. How’s the English weather?

海伦: 谢谢……你好,尼克.很高兴接到你的电话.英国那边的天气怎么样?

NICK: It’s pretty good for the time of year. What’s it like in New York? 尼克: 就今年这个时候来讲,还是相当不错的.纽约那边的天气呢?

HELEN: Not good, I’m afraid. 海伦: 恐怕不怎么样.

NICK: That’s a pity because I’m planning to come across next week.尼克:那真糟糕,因为我正打算下礼拜过去一趟.

HELEN: Really? Well, you’ll ②come by to see us while you’re here, I hope?

海伦: 真的吗?嗯,我希望你来的时候能顺便过来看看我们,可以吗?

NICK: That’s what I’m phoning about. I’ve got a meeting with a customer in Boston on Tuesday of next week. I was hoping we could arrange to ③meet up either before or after.

尼克: 这正是我打电话想要告诉你的事情.下礼拜二,我要在波士顿会见一个客户.我希望,在那之前或之后我们能找个时间见一下.

HELEN: Great. That would give us a chance to show you the convention centre, and we could also ④drop in at Caesar’s Restaurant where Gregg has arranged your reception.

海伦: 太好了.那样我们就有机会带领你参观一下会议中心了,而且我们还可以顺便去凯萨饭店,葛雷格已经在那里为你安排好了接待活动.

NICK: That’s what I was thinking. 尼克: 我也是这么想的.

HELEN: So you said you have to be in Boston on Tuesday? That’s the 8th? 海伦: 嗯,你说你要在礼拜二的时候到波士顿?那是8号吧?

NICK: That’s right. Now, I could ⑤stop over in New York either on the way in - that would be the Monday...Would that be possible? 尼克: 没错.那样的话,我也可以在去之前先去纽约一趟——可能是礼拜一的时候——那没问题吧?

HELEN: Ah, I’m afraid I won’t be in the office on Monday, and I think Gregg has meetings all day.

海伦: 啊,恐怕礼拜一的时候我不在办公室,而且我想葛雷格全天都在开会.

NICK: Uh-huh, well, the other possibility would be to arrange it after Boston on my way home.

尼克: 嗯嗯,好吧,那另一个可能就是在我从波士顿回来的时候再安排见一下了.

HELEN: When do you plan on leaving Boston? 海伦: 你打算什么时候离开波士顿?

NICK: Could be either Tuesday afternoon or Wednesday morning, but I would like to catch a flight back to London on Wednesday evening.可能是礼拜二下午,也可能是礼拜三上午,但我想赶在礼拜三晚上搭乘航班返回伦敦.

　 HELEN: OK. Well, it would be best for us if you could fly in on the Wednesday morning. Either Gregg or I will pick you up at the airport, and then we could show you the convention centre and also Caesar’s. If there’s time, you could come back to the office and we’ll run through any of the details that still haven’t been finalized. 好.嗯,如果你能在礼拜三上午飞过来的话,那对我们来说最好不过了.葛雷格或者我可以去机场接你,之后,我们可以带你去参观会议中心和凯萨饭店.如果有时间的话,你可以再去一下我们的办公室,我们可以迅速处理一些还没有解决的细节问题.

　 NICK: That sounds good. Just as long as I can get back to the airport for my evening flight.

　尼克: 听起来不错.只要我能赶回机场搭上我的夜班飞机就行.

　 HELEN: No problem. Look, why don’t you fax me your information once you’ve confirmed your flight times? Then we’ll get back to you with an itinerary for the day - that’s Wednesday the 9th, right?

　 海伦: 没问题.嗯,一旦你确定了你的航班日期,发个传真告诉我具体情况如何?那样我们就可以给你回复当天的日程安排——那天是9号礼拜三,对吧?

NICK: That’s right. Good, well, I’ll do that and I look forward to seeing you next week.

　 尼克: 没错.好,嗯,我会的,我期待着下礼拜和你们见面.

HELEN: Same here. See you next week. 海伦: 我也是.下礼拜见. 来源:考试大-商务英语考试

举一反三

例1： 商务英语电话对白itemincluding:talkingaboutyourbusinessaffairswithyourpartner.(anythingaboutbusiness)跟拍档谈公司生意的事情(任何关于生意的)itemincluding:talkingaboutyourbusinessaffairswithyourpartner.(anythi

思路提示：

还不如推荐你一本书

外教社出的商界英语.英汉对照版本.

德国人写的,都是很详细的案例及书信通话模板.

例2： 商务英语对话刚刚没讲清楚，我想要一个外贸的买卖方面的对话~[英语练习题]

思路提示：

A:SELLER B:BUYER

A：Good morning,Mr.B,Glad to meet you

B:Good morning,Mr.A.It's very nice to see you in person

A:How are things going?

B:Everything is nice.

A:I hope through your visit we can settle the price for “self heater” boots,and conclude the business before long.

B:I think so,Mr.A.We came here to talk to you about our requirements of “self heater” boots.Can you show us your price-list and catalogues?

A:We've specially made out a price-list.Here you are.

B:Oh,Mr.A.After going over your price-list and catalogues,we found that your price are too high than those offered by other suppliers.It would be impossible for us to push any sales at such high prices.

A:I'm sorry to hear that.You must know that the cost of production has risen a great deal in recent years while our prices remain unchanged.So our products are moderately priced.

B:I'm afraid I can't agree with you in this respect.I know that your products are attractive in design,but I wish to point out that your offers are higher than some of the quotations.I've received from your competitors in other countries.So,your price is not competitive in this market.

A:Mr.B.As you may know,our products which are of high quality have found a good market in many countries.So you must take quality into consideration,too.

B:I agree with what you say,but the price difference should not be so big.If you want to get the order,you'll have to lower the price.That's reasonable,isn't it?

A:Well,in order to help you develop business in this line,we may consider making some concessions in your price,but never to that extent.

B:If your price is FOB Shanghai,$49.99 a pair,we might come to terms.

A:I'm afraid you are asking too much.Actually,we have never given such lower price.For friendship's sake,we may exceptionally consider our price is FOB Shanghai,$59.99 a pair.This is the lowest price we can afford.

B:You certainly have a way of talking me into it.But I wonder if when we place a larger order,you'll farther reduce your prices.

A:Mr.B,I can assure you that our price is most favorable.We are sorry to say that we can bring our price down a still lower level.

B:Ok,I accept.I'm glad we have brought this transaction to a successful conclusion and hope this will be the beginning of other business in the future.See you.Goodbye.Mr.A

A:See you and thanks for coming,Mr.B

例3： 请问这里有“商务英语”对话的范文吗?不要太长的对话即可.[英语练习题]

思路提示：

英：

In this conversation,Gregory Cosgrove,the CEO of a large telecommunications company,discusses a large-scale reorganization with Gloria Atkinson,his Human Relations manager.

Gregory:Gloria,before I officially announce the reorganization,I want your final feedback.

Gloria:I’ve gone through the entire plan again,and I’m sure the impact will be minimal,since we’re not planning large-scale firings or lay-offs.

Gregory:That was a key objective from the start.Qualified staff holding positions that are being cut will be offered retraining for our new positions.If they accept,they have the job.

Gloria:That’s the best policy.Nevertheless,some employees may not want to change career paths in mid-stream,and will probably put in their notice.

Gregory:I know,and we have a very fair compensation package for those who decide to quit.Some people can take advantage of our early retirement package.In the odd case,this may be a good opportunity to can non-performers.

Gloria:I’ve talked to ER,and there aren’t too many of those any more.Hopefully,we won’t lose people because of the new drug testing regulation,either.

Gregory:This reorganization and the new company policies will make us leaner and meaner.Are the new employee contracts ready?

Gloria:Yes they are,and all other appropriate forms have been modified.I’ve also set things in motion to revise our orientation process.We’re ready to go!

Gregory:Great!I think we’ve covered all the bases.I’ll set up a general meeting for next Monday to make the announcement.

中：

在以下这段对话中,Gregory Cosgrove是一家大型电信公司的首席执行官,而Gloria Atkinson是其人事部的主管.他们正在谈论一次大规模的重组计划.

Gregory:Gloria,在我正式宣布重组之前,我想最后再听一下你的意见.

Gloria:我把整个计划又理了一遍.我肯定这次重组带来的振荡会很小.因为我们没有大规模的解雇或裁员计划.

Gregory:这一开始就是我们的一个重要目标.而且,假如被裁职位上的雇员符合我们的用人要求,我们将向他们提供再培训的机会以使他们适应我们新岗位的需要.如果他们接受这样的安排,就仍有工作.

Gloria:这真是个不错的做法.但即便是这样,可能会有些人不愿 意中途更换工种,他们仍有可能提出辞呈.

Gregory:这点我也想到了.我们将给决定辞职的员工一笔相当公道的补偿金.有些人还可以领到我们的提早退休金.说不定这还是我们解雇不称职员工的好机会呢.

Gloria:我与雇员关系部谈过,这样的情况已经不再那么多见了.另外,我们希望不要因为这次新的药检规定而造成公司人员损失.

Gregory:这次重组加上新的公司章程将使我们减轻负担,提高效率.对了,新的雇用合同准备好了吗?

Gloria:已经准备好了.其他相关的表格也都经过改进了.对熟悉环境步骤的修改也已在着手进行之中.一切都已就绪.

Gregory:好极了!我想我们已将方方面面都考虑周全了.下周一我将召开全体大会宣布进行重组.

例4： 急需商务英语3人场景对话范文[英语练习题]

思路提示：

英：

In this conversation, Sally Fraser, a Human Resources officer for a medium-size hotel on the West coast, is interviewing Victoria Jones for a position as night manager.

Sally: I see from your resume that you certainly have the educational background and work background to handle this job. In fact, you seem to be somewhat overqualified for this job. It’s not as high a position as head manager of a major hotel like you had on the East coast. Why are you applying here?

Victoria: From what I know, your hotel is very progressive and in a good position for expansion, and I think I can help you do that. I consider time management

to be one of my key strengths. As night manager, I think I can maximize my time to ensure that night operations run at top efficiency, and at the same time help you to plan your expansion.

Sally: I’m impressed with your advance knowledge of our business. Your cover letter shows that you’ve done your homework, and you have all the qualifications we’re looking for. But I’m still a little worried that you’ll leave if a higher position opens up at a more prominent hotel.

Victoria: I came to the West coast for a change of pace. The night position suits my goals for the present, and I’m looking forward to the challenge of helping to make your hotel one of the key players here.

Sally: I like your attitude, and it looks like you’re the person for the job. The position’s open two weeks from Monday. Can you start then?

Victoria: No problem!

中：

在以下这段会话中,来自西海岸一家中等档次旅店人力资源部的Sally Fraser正在就夜间服务部经理一职对Victoria Jones进行面试.

Sally: 我从你的简历中看出,你有足够的教育背景和工作经验来接手这份工作.事实上,你的能力有点太突出了.我们这里的职位不像你在东海岸的大宾馆工作时所担任的总经理那样高.那你为什么要应聘在这里工作呢?

Victoria:据我所知,你们的宾馆发展很快,业务扩展进程也进行得很顺利,我想我在这方面可以助你们一臂之力.我认为时间管理是我的强项之一.作为夜间服务部经理,我想我能最大限度地利用我的时间来保证宾馆夜间服务工作以最高效率运行,同时我还能帮助扩展你们的业务.

Sally: 你对我们业务情况的预先了解给我留下了深刻的印象.你的说明信表明你做了预先的准备工作并且具备我们需要的一切资质条件.但我还是有点担心如果另一家更优秀的饭店向你提供更高的职位,你就会离开了.

Victoria: 我来西海岸是为了改变我的生活节奏.这项夜间工作正适合我目前的目标,我期待着迎接挑战来帮助你们成为本地最重要的饭店之一.

Sally: 我欣赏你的态度,看起来你是最合适这份工作的人了.这个职位在下周一后的两个星期就空下来了.你到时候能开始工作了吗?

Victoria: 没问题.

商务对话实战之营销策略篇

来源：[ 洋话连篇 ]

In this conversation, Tanya Nichols, the owner of an ice cream manufacturing company, is talking with her marketing manager, Carla Hutchison, about the marketing strategy for a new product.

Tanya: So, Carla, do you have a marketing plan for our new ice-cream sandwich?

Carla: Yes I do. After going through our S.W.O.T. process, I think we’re in good shape. One of our main strengths is the quality of our ice-cream, and there’s is a good market opportunity for the novelty of a choice of flavors. Since our company already has a good image,I don’t see many weaknesses. No other company sells

ice-cream sandwiches with a choice of 5 flavors, so there’s no threat to speak of, either.

Tanya: I assume we don’t need to worry about creating a need, with summer almost here.

Carla: Right. As for the marketing mix, we’ll package it in gold foil with dark brown lettering to simulate chocolate, and price it 20% higher than our chocolate-covered ice-cream bar. It’ll be introduced in selected places across the country starting next month. The main promotion will be through advertising, using a ‘pull’ strategy, of course. We haven’t finalized our ads yet, so I’ll have to let you know. Can we meet again the beginning of next week?

Tanya: Sure can. Let me check ... how about Tuesday morning at 10:30?

Carla: Uh, let’s see ... okay with me.

中：

在这一对话中,Tanya Nichols是一家冰淇淋制造公司的业主,她正在和他的营销经理Carla Hutchison谈论一种新产品的营销策略.

Tanya: Carla,你对我们新的冰激凌三明治有什么营销计划吗?

Carla: 是的我有.经过SWOT分析,我认为我们的经营状况很好.我们的主要优势之一是我们产品的质量,并且创新口味的产品在市场上有很大商机.因为我们公司已有一个好的形象,我并不认为有很多不利因素.没有其他公司有5种口味的冰淇淋三明治,所以对我们来说谈不上有什么威胁.

Tanya: 我想夏季就要来临,我们不用再为创造需求而担心.

Carla:对.至于说营销组合,我们要用像巧克力一样的深褐色字母的金箔纸来包装它,仿照巧克力,并且定价比我们的巧克力脆皮冰激凌贵20%.下个月将要在全国有选择地投放市场.主要通过 广告促销,当然是运用“拉”的策略.我们还没有最终决定我们的广告,因此我还得要通知你 .我们下周初能再碰一下面吗?

Tanya: 当然可以.让我看一下……星期二早上10:30怎么样?

Carla: 呃,我看看……我没问题.

Tanya: 好,干得好,Carla.下周见.

参考资料：http://learning.sohu.com/20041102/n222809384.shtml

例5： 商务英语产品介绍方面的对话我需要一个简单的关于产品介绍的两人英语对话,10来句即可.[英语练习题]

思路提示：

NO.1

Andy：I'm glad that you can see me today.

Tan:Don't mention it,Andy.You are an important supplier to me.

Andy:Mr.Tan,the reason I'm here today is this：Our company has imported a new skin care product from France.I wonder if you would like to have a look?

Tan:Frankly speaking,the product you supplied to us before wasn't that satisfactory.A lot of our customers have complained about it.

Andy:Mr.Tan,let me assure you one thing.This new product is really much better than the previous one.You have to try it to believe it.

Tan:Well,let me talk to my associates about this.I'll get back to you in a few days .In the mean time,just leave a sample here.

Andy:Thanks for your consideration.

安迪：很高兴你今天能见我.

谭先生：别客气,安迪.对我来说,你是一位重要的产品供应商啊.

安迪：谭先生,我今天来这儿是为了这样一件事：我们公司从法国进口了一种新型护肤品,我想知道您是否可以看看货?

谭先生：坦白地讲,以前你们提供的产品并不令人满意,有很多消费者都投诉过.

安迪：谭先生,我向你保证我们这一次进得货真的比上一次的质量好得多,您一定要试试看才会相信.

谭先生：好吧,我和我的助手在商量一下,过几天我再给你回电话.你今天留一份样品给我吧.

安迪：

NO.2

A:Ah,yes,this is the model I was interested in./啊,是的,这就是我所感兴趣的那种样式.

B:I should be very happy to give you any further information you need on it./我很乐意提供您所需要的关于它的进一步的信息.

A:Yes,what are the specifications?/好的,都有哪些规格呢?

B:If I may refer you to page eight of the brochure you'll find all the specifications there./如果您看一下手册的第8页,就会在那儿找到所有的规格.

A:Ah,yes.Now what about service life?/哦,好的.关于使用寿命呢?

B:Our tests indicate that this model has a service life of at least 50,000 hours./我们的实验表明这种样式至少可以使用5000小时.

A:Is that an average figure for this type of equipment?/这是这种设备的平均数据吗?

B:Oh,no,far from it.That's about 50,000 hours longer than any other made in its price range./不是的,相差还很远.这种比在它的价格范围内的任何其他样式都要高出5000小时左右.

A:That's impressive.Now what happens if something goes wrong when we're using it?/这一点给我印象颇深.不过如果这种设备在我们使用的时候发生故障,该怎么办呢?

B:If that were to happen,just contact our nearest agent and they'll send someone round immediately./一旦发生那样的情况,同我们最近的办事处联系,他们会马上派人过去的.

A:I see.Do you offer discounts for regular purchases?/我明白了.长期购买,你们提供折扣吗?

B:Yes,we do indeed.Our ususal figure is around 5%,but that depends on the size of the order./是的,我们确实这样做.通常的数目是5%左右,但那还要根据订货的多少来定.

A:Yes,of course.Well,thank you very much,Mr.Black./那当然了.好了,布莱克先生.

B:Not at all,I hope we shall be hearing from you very shortly./不客气.希望尽快听到您 的消息.

A:I expect you will,Mr.Black./我想会的,布莱克先生.

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